Privacy Policy
Effective Date: January 1, 2026
Hagios Health and Wellness Clinic (“Hagios,” “we,” “our,” or “us”) is committed to protecting your personal information in accordance with the Data Protection Act, 2011 of Trinidad and Tobago (“DPA”) and applicable healthcare confidentiality standards.
1. Data Controller
For the purposes of the DPA, Hagios Health and Wellness Clinic is the Data Controller responsible for determining how and why personal data is processed. Contact details are provided at the end of this policy.
2. Types of Personal Data We Collect
Under the DPA, “personal data” means data relating to a living individual who can be identified from that data. We may collect identification and contact details (such as your name, email address, phone number, address, and date of birth) when you complete forms, request appointments, or contact our team.
We may also collect Sensitive Personal Data (health information), such as medical history, symptoms, treatment information, lifestyle and wellness information, and clinical notes. Sensitive Personal Data is processed only with your explicit consent, for medical diagnosis and treatment, and/or to comply with healthcare regulatory obligations.
3. Data Protection Principles (DPA Compliance)
We process personal data in line with the DPA principles, including fair and lawful processing, purpose limitation, data minimization, accuracy, storage limitation, appropriate security safeguards, and accountability.
4. Lawful Basis for Processing
We process personal data based on your consent, the performance of healthcare services you request, compliance with legal obligations, vital interests related to medical care, and legitimate interests necessary to operate the clinic—provided these do not override your rights.
5. Third-Party Processors
Our website uses trusted third-party platforms to support operations, including JotForm (patient intake forms), Calendly (appointment scheduling), and Google Maps (location services). These providers may process personal data on our behalf under their own privacy terms. Where data may be stored outside Trinidad and Tobago, we take reasonable steps to ensure appropriate safeguards are in place.
6. Your Rights Under the DPA
You may request access to your personal data, request correction of inaccurate information, request erasure where appropriate, object to certain processing, withdraw consent where processing is based on consent, and be informed of the source of your personal data. Requests must be made using the contact information below.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, accidental loss, alteration, or disclosure. However, no method of electronic transmission is completely secure.
8. Breach Response
If a data breach occurs that may pose a risk to your rights or privacy, we will take appropriate steps in accordance with the DPA, including notifying affected individuals where required.
9. Cookies and Similar Technologies
Our website may use cookies (small text files stored on your device) and similar technologies to help the site function properly and to understand how visitors use the site. Where optional cookies are used, we will request your consent.
Essential cookies are required for core site functionality and cannot be switched off. Optional cookies (such as analytics cookies) help us improve performance and user experience. You can manage your cookie preferences at any time using the “Cookie settings” link in the banner when it is displayed.
10. Data Retention
Medical and patient information is retained in accordance with professional healthcare standards and any applicable legal requirements. Website operational data may be retained for security and performance monitoring.
11. External Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external sites.
12. Updates to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.
13. Contact Information
For questions, data access requests, or privacy concerns, contact:
Hagios Health and Wellness Clinic
12–13 Green Street, Arima, Trinidad and Tobago
Email: info@hagiosclinic.com
Phone: (123) 456-7890